Customer Care, Privacy, Wholesale & Payments

At Monster AVL, Inc., we are committed to providing a secure, transparent, and straightforward shopping experience. Below you will find information about our customer service, privacy practices, wholesale opportunities, and accepted payment methods.

For questions about these policies, contact us at hello@monsteravl.com.

Customer Care

At Monster AVL, customer satisfaction is a priority. Whether you are purchasing a single cable, outfitting a production company, or placing a large wholesale order, our team is available to help with product selection, order questions, and technical support.

Customer Support

Product and connector questions
Order updates
Shipping assistance
Technical support
Returns and warranty inquiries
Custom cable requests
Wholesale orders

Email: support@monsteravl.com
Live Chat: Available during business hours

We normally respond within 1–2 business days, Monday through Friday.

Product Assistance

Not sure which cable, connector, wire gauge, or length is right for your application? Our team can help you choose the correct product for live production, touring, rental, broadcast, audio, lighting, video, networking, and other professional AV applications.

Customers are responsible for confirming compatibility with their equipment and intended application before ordering. For custom assemblies, please provide as much technical information as possible.

Warranty and Product Quality

We stand behind the quality of our products. Certain products may include a manufacturer warranty or product guarantee.

Products that arrive defective, damaged, or different from the approved order specifications should be reported promptly. Please review our Return Policy for eligibility requirements, reporting deadlines, exclusions, and return instructions.

Custom-made, custom-length, modified, or personalized products may not be returnable unless they are defective or do not match the approved specifications.

Privacy Policy

Monster AVL respects your privacy and is committed to protecting the personal information you provide when visiting our website, contacting us, or placing an order.

Information We Collect

We may collect information including:

Name
Email address
Telephone number
Billing address
Shipping address
Order and transaction details
Business information
Product inquiries
Communications with our team

We may also collect certain technical information automatically, including:

IP address
Browser type
Device information
Website activity
Pages viewed
Referring website
Cookie and analytics data

Payment information is processed through authorized third-party payment providers. Monster AVL does not directly store complete payment card numbers.

How We Use Your Information

We may use your information to:

Process and fulfill orders
Provide shipping and tracking updates
Respond to customer inquiries
Provide technical and product support
Prevent fraud and protect website security
Maintain business, accounting, and tax records
Improve our website, products, and customer experience
Send promotional communications when you have agreed to receive them

You may unsubscribe from marketing emails at any time using the unsubscribe link included in the message.

Data Security

We use reasonable administrative, technical, and organizational safeguards to protect personal information.

Transactions and sensitive information transmitted through our website are protected using industry-standard encryption. However, no internet-based system can guarantee absolute security.

Sharing Your Information

Monster AVL does not sell or rent personal information.

We may share information with trusted service providers when necessary to operate our business, including:

Payment processors
Shipping carriers
Website and ecommerce providers
Analytics providers
Customer service platforms
Accounting and professional advisers
Government or regulatory authorities when legally required

These providers receive only the information reasonably necessary to perform their services.

Your Privacy Rights

Depending on your location, you may have the right to request access to, correction of, or deletion of certain personal information.

To submit a privacy request, contact:

support@monsteravl.com

Additional details are available in our full Privacy Policy.

Wholesale Inquiries

Monster AVL offers wholesale opportunities for production companies, rental houses, integrators, resellers, distributors, venues, installers, and other professional customers.

We can support recurring purchases, bulk orders, custom cable assemblies, and specialized product requirements.

Why Partner With Monster AVL?

Competitive wholesale pricing
Approved wholesale customers may receive volume-based pricing on qualifying orders.

Custom cable assemblies
We can provide selected cables in custom lengths, connector configurations, labeling formats, and other specifications.

Professional-grade products
Our products are intended for demanding AV, touring, rental, broadcast, stage, and live-production environments.

Reliable order support
Our team can assist with product selection, technical requirements, order planning, and large-volume purchases.

Shipping across the United States and Canada
Available shipping methods, costs, and delivery times depend on the destination, order size, weight, and product availability.

How to Apply

To request wholesale pricing, email:

support@monsteravl.com

Please include:

Business name
Business address
Contact name and position
Website, if applicable
Type of business
Products of interest
Expected order quantity or purchasing frequency
Any required custom specifications

Our team normally reviews wholesale requests within 2–3 business days.

Wholesale Terms

Minimum order quantities may apply.
Wholesale discounts vary by product and quantity.
Custom pricing is provided by quotation.
Payment terms are subject to approval.
Custom products may require full or partial payment before production.
Wholesale and custom orders may be final sale.
Availability and lead times will be confirmed before the order is accepted.

Payment Methods

Monster AVL provides secure payment options through the methods available at checkout.

Credit and Debit Cards

We may accept major credit and debit cards, including:

Visa
Mastercard
American Express
Discover

Available card types may vary by country, customer location, and payment provider.

PayPal

PayPal may be available at checkout, allowing customers to complete purchases through their PayPal account without entering card information directly on our website.

Interac e-Transfer

Interac e-Transfer may be available for approved Canadian orders.

Payment instructions will be provided directly by Monster AVL when this option is available. Orders will not enter production or ship until payment has been received and confirmed.

Bank Transfers

Bank transfer may be available for approved wholesale, distributor, custom, or high-value orders.

Banking instructions and applicable payment terms will be provided with the quotation or invoice.

Payment Security

Payments are processed using authorized third-party payment providers and industry-standard security measures.

Monster AVL does not request complete credit card information by email, live chat, or social media.

Orders may be held for verification when fraud prevention, billing, shipping, or payment information requires additional review.

Contact Us

Questions about an order, product, custom assembly, wholesale account, or store policy can be sent to:

Email: support@monsteravl.com
Business Hours: Monday to Friday, 9:00 AM to 5:00 PM Eastern Time

We normally respond within 1–2 business days.